Refund policy

RETURN POLICY

 

Our customer satisfaction is of the uppermost importance to us, so for whatever reason you wish to return a Half Past Seven item, please read our returns policy below and reach out to our Customer Experience team at customerservice@halfpastsevenhome.com

 

ELIGIBLE RETURNS

 

For all returns (excluding damaged, missing or incorrect items), please contact our Customer Care team at customerservice@halfpastsevenhome.com within 14 days of your delivery. Returned merchandise must be in the original, unused condition. Please note "All items on SALE are FINAL"

 

Returns are for store credit or merchandise exchange only.

 

Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

 

The cost to ship your return will be deducted from your store credit / merchandise exchange.

 

We do not price adjust.

 

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time. 

 

INELIGIBLE RETURNS

 

We do not accept returns on Final Sale items. We do not accept returns on Gift Cards. Additionally, the following product categories are not eligible for return or refund, unless they arrive incorrect or damaged. All Final Sale items are noted on product pages:

 

  • Lighting
  • Art
  • Mirrors
  • Temple Jar or Ginger Jars
  • Sale items
  • Select Decor - all final sale items are noted on product pages
  • Seasonal / Holiday items - all final sale / seasonal items are noted on product pages

 

INCORRECT, DAMAGED, or MISSING ITEMS

 

If your order is incorrect, damaged or missing items, please email our Customer Care team at customerservice@halfpastsevenhome.com within 48 hours of your delivery. We will arrange a return and replacement at our expense.

 

In the rare occurrence that an item is missing or incorrect, please call us within 48 hours of delivery. We will investigate the situation and send a replacement item at our sole discretion. Half Past Seven is not responsible for any stolen or misplaced packages.

 

Our pieces are carefully inspected prior to shipment, but damages do happen and we ask that you inspect your pieces upon receipt. Please note damages at the time of delivery. If a defect is discovered please refuse delivery.

 

For damaged items, we will require photographs of the damaged items be emailed to our Customer Experience team at customerservice@halfpastsevenhome.com prior to shipping your return.

 

Please note, clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without photos and the original packaging. Damage claims reported after 48 hours of your item’s arrival may be declined.

 

We are confident in the quality of our products, but due to the natural materials (including but not limited to: glass, pewter, wood, rattan, wicker, bamboo, seagrass, marble, etc.) and the handcrafted nature, slight variations in finish, tone, texture, uneven grain, marks, cracks and color are common. Similarly, all computers display colors differently.  We are not responsible for variations in etching and color between the product you receive and the product shown on our site. These variations are not grounds for a damage claim. In fact, we celebrate these variations as part of the artistic process. 

 

Damage Policy for Freight Items

 

If you receive a freight item with a required signature, please inspect the packaging and open your package immediately before signing to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item. If shipment is refused prior to inspection of the item, you may be subject to re-delivery fees.

If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item’s arrival may be declined.

 

Refunds

 

Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable unless the item was damaged or incorrect upon original delivery.

 

Please allow us 3-5 business days from receipt of return delivery to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 10 business days for the refund to post to your account.

 

CANCELLATIONS

 

Unfortunately, we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center. If we can intercept your order, we will process a cancellation if we receive notice within 24 hours of your purchase. Orders cannot be canceled after 24 hours. If we are unable to cancel your order, please feel free to return your order to us for a full refund of the merchandise value, less shipping. Please contact customerservice@halfpastsevenhome.com to receive authorization of your return. 

 

EXCHANGES

 

We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item. 

 

Please contact our Customer Care team at customerservice@halfpastsevenhome.com for any questions regarding our return policy.